Job Description

Provides assessment for incoming calls for assistance. Identifies and resolves issues. Ensures minimal impact to business unit. Trains new team members as required. Benefits you can count on: Pay Rate: $21.81 to $28.88 per hour. Shift differential $0.50 per hour. Sunday - Wednesday from 7pm to 5:30am Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Earn vacation time, and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What you’ll do as a Computer Print Operator: Answers incoming Help Desk calls providing first level diagnoses of issue. Records/tracks/reports incident to appropriate party if it cannot be resolved by you. Categorizes, prioritizes and assists each call to resolve any issue. Engages second level support as needed to address time sensitive issues. Monitors, identifies and resolves network connections to Home Office Data Center to ensure Distribution Centers are able to communicate and access all platforms. Other duties may be assigned. Qualifications you’ll bring as a Computer Print Operator: High School Diploma or GED. Understanding of computerized systems, technologies, software, hardware, etc. Ability to identify, diagnose and resolve issues through problem-solving techniques. Strong communication skills and understanding of immediate deadlines. 2 or more year's similar experience. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Teamwork oriented Organized Problem solver Detailed Our roadmap. Our story. We’ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit #J-18808-Ljbffr aa224

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