Job Description

Job Description

Assistant Plans & Benefits Coordinator (Bilingual)

Position Title: Assistant Plans & Benefits Coordinator (Bilingual)



Department: Benefits Administration / Human Resources



Reports To: Benefits Manager or Plans Administrator



Status: Full-Time

Position Summary

The Assistant Plans & Benefits Coordinator is responsible for providing administrative support for employee and client benefit plans, enrollment processes, eligibility maintenance, and customer service inquiries. This role serves as a key liaison between employees, clients, insurance carriers, and internal departments to ensure accurate and timely benefits administration. The ideal candidate is highly organized, detail-oriented, and bilingual in English and Spanish, with excellent communication and customer service skills.

Essential Duties and Responsibilities

• Assist with the administration of employee benefits programs, including medical, dental, vision, life insurance, disability, and retirement plans.
• Support benefit enrollments, changes, terminations, and annual open enrollment activities.
• Review and process employee eligibility information and maintain accurate records in HRIS and benefits systems.
• Respond to employee and client inquiries regarding benefits, coverage options, eligibility, claims, and enrollment procedures.
• Communicate with insurance carriers, brokers, and vendors to resolve eligibility, billing, and claim issues.
• Prepare benefits-related correspondence, enrollment materials, and employee communications.
• Assist with auditing benefits data and maintaining compliance with company policies and regulatory requirements.
• Track and reconcile benefit invoices and assist with billing discrepancies.
• Maintain confidentiality of employee and client information in accordance with HIPAA and company policies.
• Support special projects and perform additional administrative duties as assigned.

Qualifications

Required:

• High school diploma or equivalent; Associate's degree preferred.
• Minimum 1-2 years of administrative, benefits, HR, insurance, or customer service experience.
• Bilingual fluency in English and Spanish, both written and verbal.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to handle sensitive and confidential information professionally.

Preferred:

• Experience with employee benefits administration or insurance plans.
• Knowledge of COBRA, HIPAA, ACA, and other benefits-related regulations.
• Experience working with HRIS, benefits administration platforms, or insurance carrier portals.
• Prior experience in healthcare, insurance, benefits brokerage, or human resources environments.

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Problem Solving
• Communication Skills
• Team Collaboration
• Time Management
• Data Entry Accuracy
• Confidentiality and Professionalism

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

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